Everything you need to know about your 345com account — deposits in PKR, withdrawal times, bonuses, live casino, PSL betting, account security, and responsible gaming — all in one place.
About This Page
This FAQ covers the questions that come up most often from 345com players across Pakistan. Whether you are just getting started or have been playing for a while and have hit a specific issue, the answer is probably here. Use the search bar above or browse by category using the tabs below. If you still cannot find what you are looking for, the support team is on live chat and email 24/7.
Try different search terms, or browse all questions. If your question is not listed, contact us at support@345com.app.
Registering at 345com takes under two minutes. Go to 345com.app/register, enter your Pakistani mobile number and email address, choose a strong password, fill in your personal details (full name, date of birth, city), agree to the Terms and Conditions and Privacy Policy, and submit. You will receive a one-time verification code by SMS — enter it to activate your account. Once verified, you can deposit and start playing immediately.
One mobile number can be linked to only one 345com account. Creating multiple accounts is not permitted and can result in permanent closure of all associated accounts.
The minimum age to register and play on 345com is 18 years. You must confirm your age during registration. If 345com finds that an account belongs to someone under 18, the account is closed immediately, all deposits are refunded, and any winnings are forfeited. Identity verification may be requested at any point to confirm age.
Log in to your 345com account, go to Account Settings, and select "Personal Details". From there you can update your registered mobile number or email address. A verification code is sent to the new contact detail to confirm the change — this step is mandatory for security reasons. If you no longer have access to your old number or email, contact support@345com.app before making any changes.
Basic registration on 345com does not require document uploads. However, identity verification (KYC) may be requested before processing large withdrawals or if unusual account activity is detected. In that case, you will be asked to provide a scan or photo of your CNIC. This is a standard requirement across all licensed gaming platforms and is in place to protect players from unauthorised account access.
To close your account permanently, go to Account Settings → Responsible Gaming → Self-Exclusion and select "Permanent". Alternatively, email support@345com.app with the subject line "Account Closure Request" from your registered email address. Any remaining PKR balance will be returned to your original payment method within 5 business days. Account closure via self-exclusion is irreversible.
Click "Forgot password?" on the login page. Enter your registered mobile number to receive a one-time reset code via SMS, or choose the email option to receive a reset link. Follow the on-screen steps to set a new password. If both your mobile number and email are inaccessible, contact support@345com.app — the team will verify your identity before resetting access.
345com supports the following deposit methods for Pakistani players:
All methods operate in PKR — no currency conversion required. The available methods are displayed on the cashier page after you log in.
The minimum deposit on 345com is Rs 500. There is no maximum deposit limit for standard accounts, though large deposits may trigger routine verification checks. The minimum first deposit to qualify for the welcome bonus is Rs 1,000.
Deposit processing times by method:
If your deposit has not reflected after the expected timeframe, contact support@345com.app with your transaction reference number and the amount.
345com does not charge any fees on deposits. The full amount you transfer is credited to your 345com account. If your bank or mobile wallet provider charges a transaction fee on their side (such as an IBFT processing charge), that is applied by them before the funds reach 345com — and is outside of 345com's control. For most local wallet transfers, no such charge applies.
If your deposit fails, first check the following: confirm that you entered the correct 345com account number or reference; ensure your wallet or bank has sufficient funds; verify that your card or wallet account is active and not blocked for online transactions. If the issue persists, try an alternative payment method. Contact support@345com.app with your transaction ID, the payment method used, and the amount — the team can investigate and confirm whether the funds were received.
Log in to your 345com account, go to the Cashier section, and select "Withdraw". Choose your preferred method, enter the amount in PKR, and confirm the request. Withdrawals must go to a method you have previously used to deposit — this is a standard anti-money laundering requirement. The minimum withdrawal amount is Rs 500.
Withdrawal processing at 345com varies by method:
345com processes withdrawal requests within 24 hours. If identity verification (KYC) is pending on your account, withdrawal processing may be paused until verification is complete.
If your withdrawal has not arrived within the expected timeframe, first check its status in the Cashier section of your 345com account. A "Pending" status means it is still within the 24-hour processing window. A "Processing" status means it has left 345com — the receiving bank or wallet is responsible at that point. If the status shows "Completed" but the funds have not appeared, contact your bank or wallet provider with the transaction reference number. For unresolved delays, email support@345com.app.
Yes, but only while the withdrawal is still in "Pending" status — meaning it has not yet been processed by 345com. Go to the Cashier section, find the pending withdrawal, and cancel it. Once a withdrawal moves to "Processing" status, it cannot be reversed. 345com does not encourage cancelling withdrawals — if you are having second thoughts, please review the Responsible Gaming tools available to you.
The 345com welcome bonus is automatically applied when you make your first deposit of Rs 1,000 or more as a newly registered player. No bonus code is required. The bonus lands in your bonus wallet immediately after your qualifying deposit is confirmed. Full terms, including the wagering requirement and eligible games, are in the Terms and Conditions.
A wagering requirement (also called a rollover) specifies how many times you must bet the bonus amount before the bonus converts into withdrawable cash. For example, if you receive a Rs 2,000 bonus with a 10x wagering requirement, you must place a total of Rs 20,000 in bets using that bonus before the funds are withdrawable. Progress towards the wagering requirement is tracked in real time in the Bonuses section of your account. The eligible games list and any game contribution percentages are specified in the bonus terms.
Yes. Each bonus on 345com has an expiry date — the specific validity period is stated in the individual bonus terms when the offer is displayed. If the wagering requirement is not completed within the validity window, the bonus and any associated winnings are removed from your account. The validity clock starts from the moment the bonus is credited, not from when you first use it. Check the Bonuses section of your account for the expiry date of any active offer.
Yes. Go to Account Settings → Notifications and switch off marketing communications. This stops all promotional emails and SMS messages from 345com without affecting your ability to play. You can also decline individual bonuses — if a bonus has been credited to your account and you do not want it, contact support@345com.app and it can be removed (forfeited) from your balance before you make any wagers.
345com offers a comprehensive gaming and sports betting platform built specifically for Pakistani players. The main sections are:
During PSL season, 345com offers a dedicated PSL Betting section with pre-match and in-play markets for every fixture. Markets include match winner, top batsman, total runs, wicket bets, and more. Odds are updated in real time during live matches. To place a PSL bet, log in, navigate to PSL Betting, select your market, enter your stake in PKR, and confirm your bet slip. Settled bets are credited to your balance immediately after the result is confirmed.
Crash games are fast-paced games where a multiplier starts at 1x and increases. You place a bet in PKR before or during the round and cash out before the multiplier "crashes". Your winnings are your stake multiplied by the cash-out value. If the crash happens before you cash out, your stake is lost. The crash point is determined by a provably fair random algorithm — the outcome cannot be predicted or manipulated. You can find 345com's full crash game selection under Crash Games.
Yes. 345com is fully optimised for mobile browsers on Android and iOS. All games, the cashier, account settings, and customer support are accessible from your phone without downloading any app. Simply visit 345com.app in your phone's browser, log in, and the platform adjusts to your screen size automatically. For the best experience, we recommend using Chrome on Android or Safari on iOS.
Log in to your 345com account, go to Account Settings → Security → Two-Factor Authentication, and follow the setup steps. Once enabled, every login from a new device requires a one-time code sent to your registered mobile number. 345com strongly recommends enabling 2FA for all accounts — it is the single most effective protection against unauthorised access, particularly important given that your account holds a PKR balance.
Act immediately. Go to Account Settings → Security → Active Sessions and click "Terminate All Sessions". This logs out every device currently connected to your account. Then change your password straight away. Finally, email support@345com.app with the subject "Urgent: Account Security" — the team will investigate the login history and secure your account. Include your registered mobile number in the email so the team can identify your account quickly.
The only official 345com website is 345com.app. All official communications come from the @345com.app domain. 345com will never ask for your password, full CNIC details, or payment card PIN via email, chat, or SMS. If you receive a suspicious message claiming to be from 345com, do not click any links — forward it to support@345com.app so the team can investigate.
Go to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly limit in PKR. The limit takes effect immediately. Reducing a limit is instant. Increasing a limit takes 24 hours to come into effect — this delay is intentional, to prevent impulsive decisions from overriding a more considered limit. The same section offers session time limits and loss limits.
345com offers two options:
Both options take effect immediately, your balance is preserved, and 345com stops all promotional communications to the account during the suspension. Full details are on the Responsible Gaming page.
The first step is using 345com's built-in tools — set a deposit limit or take a cool-off period today, before the situation becomes harder to manage. Then read the full Responsible Gaming page, which includes a self-assessment tool and guidance on warning signs. If you want to speak to someone, contact 345com support at support@345com.app — all responsible gaming conversations are confidential and the team is available 24/7. Speaking to a doctor or a trusted family member is also an effective and underrated step.
Why 345com
Based on the questions 345com support receives most frequently, here is a quick reference of the platform's most-asked-about features — with links to the full sections above.
Both wallets are supported for instant deposits and fast withdrawals on 345com — no international payment methods required.
The first deposit bonus on 345com credits automatically — no code needed. Minimum Rs 1,000 qualifying deposit.
Two-factor authentication is available to all accounts at no cost. Enable it in Account Settings to block unauthorised login attempts.
In-play PSL markets with real-time odds updates throughout every match — available to all registered 345com players during PSL season.
Set daily, weekly, or monthly PKR deposit limits straight from your account — no forms, no waiting, takes 30 seconds.
Live chat and email support available around the clock. Responsible gaming and account security requests are always prioritised.
Still Have a Question?
This FAQ covers the most common questions from 345com players in Pakistan, but there will always be situations that need a personal response. The support team is available 24 hours a day, seven days a week — and genuinely aims to give useful answers rather than scripted ones.
For urgent issues — account security concerns, missing deposits, or responsible gaming requests — mark your message accordingly and it will be prioritised in the queue.
Fastest response — typically under 5 minutes. Available inside your 345com account once logged in.
Login to ChatFor detailed queries, account issues, and responsible gaming — response within 2 hours, 24/7.
support@345com.appIf you contact 345com about a deposit limit, cool-off period, self-exclusion, or any other responsible gaming matter, your message goes straight to the top of the queue regardless of how busy the support team is. These requests are actioned within one hour around the clock.
Ready to Play?
Got your questions answered? Create your free 345com account in under 2 minutes and start playing with PKR — live casino, Teen Patti, crash games, PSL betting, and more.
18+ only. Please game responsibly. Terms · Privacy · Responsible Gaming